1. Introduction
At Nail Wear LTD, we prioritize customer satisfaction and strive to provide the highest quality digital services. This Refund and Dispute Policy outlines the conditions under which we handle refund requests, cancellations, and disputes. Our goal is to maintain fairness and transparency for all our clients.
2. Eligibility for Refunds
Refunds may be issued under specific conditions:
Service Non-Delivery: If a service was paid for but not initiated or delivered as per the agreed timeline, you may be eligible for a full refund.
Substantial Delay: If the delivery of services is significantly delayed beyond the scheduled timeframe due to reasons solely within Nail Wear LTD‘s control, you may request a partial or full refund.
Unsatisfactory Service: If you believe the services delivered did not meet the specified standards or scope, Nail Wear LTD will work with you to understand your concerns. Adjustments and improvements will be provided as needed; however, refunds will be considered at our discretion based on the circumstances.
3. Non-Refundable Services
Certain services are non-refundable:
Completed Services: Once services have been fully delivered and accepted by the client, they are considered final, and no refunds will be issued.
Customized or Tailored Services: Due to the nature of personalized digital services, refunds for fully customized services are generally not issued unless otherwise specified in a separate agreement.
4. Requesting a Refund
To request a refund, please call us at +1 251 829 7892 within 14 days of receiving the service. Include your order details, reasons for the refund request, and any supporting documentation. Refund requests are processed within 7-10 business days from the date of approval.
5. Chargebacks and Disputes
In the event of a chargeback or dispute initiated with your bank or credit card issuer:
Contact Us First: We encourage clients to contact us directly before initiating a chargeback. Our team is dedicated to resolving any issues amicably and will work diligently to address your concerns.
Documentation and Communication: We keep comprehensive records of all client interactions and project deliverables. This documentation will be submitted to Stripe and other payment providers in the case of a dispute to demonstrate that services were rendered as agreed.
6. Policy Changes
Nail Wear LTD reserves the right to update this policy at any time. Clients will be notified of any significant changes via email or updates on our website.
Contact Us
If you have any questions or require clarification regarding this policy, please reach out to us at call +1 251 829 7892.